Reference

Privacy Policy: What We Collect and How We Protect It

We collect account details, wallet transaction records and device information when you open an account, top up via bKash or Nagad, or browse the lobby.

Account & wallet dataDevice & session logsWithdrawal verification recordsContact & support historyCookie & tracking use
ac678 Privacy Policy: What We Collect and How We Protect It
DATA PROTECTION

How We Handle Your Information Securely

We encrypt wallet transaction data in transit using SSL and store account records on servers protected by firewall rules and access logging. Only the finance team and senior support staff can view your bKash or Nagad payment history, and only when verifying a withdrawal or investigating a disputed deposit.

Encryption & SSL

Every page on ac678 runs over HTTPS; your password, wallet PIN confirmations and withdrawal requests are encrypted before they leave your device. We do not store your bKash or Nagad PIN at any stage of the payment flow.

Access Control

Account data is segmented by role: support agents see contact history and game logs; finance staff see wallet transactions and verification documents; marketing sees anonymised aggregate counts, not individual player records. No single team has unrestricted access.

Cookie Use

Essential cookies keep you logged in and remember your chosen language. Analytics cookies track which game lobbies get the most visits so we can prioritise server capacity.

Data Retention

We keep transaction logs and support chat records for two years after your last login, then archive or delete them unless a legal or regulatory hold requires longer retention.

PRIVACY CONTACT

How to Reach Us About Your Data

If you have a question about what data we hold, want to update your registered mobile number, or need to delete your account entirely, reach us through any of the channels below. Privacy requests are handled by the same support team that manages withdrawals and account verification.

Live Chat Open the chat bubble in the bottom corner of any page while logged in. Privacy questions go to a senior agent who can pull your account record and walk you through deletion or correction steps on the spot.
Email Support Send your request to the support address shown in the account help section. Include your registered mobile number and a brief description of what data you want to see, change or remove. Expect a reply within two business days.
Account Settings Log in and visit the profile page to update your contact details, change your password, or view recent wallet transactions. For full data export or account closure, contact support directly using live chat or email.

Common Questions About Your Data Rights

We collect your mobile number, a password you create, and your device type and IP address at registration. When you top up via bKash, Nagad or Rocket, we store the wallet transaction ID and timestamp to match your deposit to your account balance.

Yes. Contact support via live chat or email and ask for a data export. We send a file listing your account details, wallet transaction history, game session logs, support chat transcripts and any verification documents you uploaded. Response time is usually three to five business days.

We do not share your wallet transaction records with third-party marketers or data brokers. We pass payment details to our banking processor only to clear deposits and withdrawals. If local law requires, we may disclose transaction records to regulatory or law-enforcement authorities upon formal request.

Log in and contact support via live chat or email. Request full account closure and data deletion. The team will verify your identity, process any pending withdrawals, then delete your account record and transaction logs within seven business days. Some financial records may be archived for regulatory compliance.

Essential cookies keep you logged in and remember your language setting. Analytics cookies track page visits and game popularity. You can disable analytics cookies in your browser settings without losing account access; session cookies are required for login, deposits and withdrawals.

Transaction logs, support chat history and verification documents are retained for two years after your last login, then archived or deleted unless a legal hold applies. You can request early deletion by closing your account; we remove most records within seven days, though some financial logs may be archived for compliance.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.